Vivo Resorts Commitment

We are delighted to welcome you to Vivo Resorts. We have saved you a front row seat for sunshine, sparkling waves, and ocean breezes, all on the Oaxacan coast.

The health and wellbeing of our guests and associates is paramount. As part of our ongoing commitment to you, we have implemented enhanced standards of care and cleanliness to ensure a safe and comfortable stay with us.  Please find information below outlining some changes you may anticipate during your stay. Thank you for choosing Vivo for your special getaway.

General Property Information

  • Vivo Resort is implementing the American Hotel & Lodging Association’s Safe Stay industry-wide initiative, developed under the guidance of its Advisory Council, comprised of industry leaders representing all segments of the hotel industry, and in conjunction with Secretaría Federal de Salud, Servicios de Salud del Estado de Oaxaca and public health experts to advance best practices for protecting against the coronavirus.
  • The resort has developed enhanced standards of care and cleanliness, as well as training and protocols, in partnership with cleaning industry expert Ecolab, with over 100 years of experience in assisting hospitality, public health, food safety and hygiene services.
  • Ecolab and P&G Professional products are used resort-wide, including laundry, housekeeping and dining.
  • The entire resort has been deep cleaned and thoroughly sanitized, with products certified by the Environmental Protection Agency (EPA) and the Centers for Disease Control and Prevention (CDC).
  • Multiple sanitation cleanings occur throughout the day to ensure safe and comfortable environments for our guests and team. All public spaces will be cleaned and sanitized with best in class Ecolab recommended cleaning agents several times daily and as needed.
  • Hand sanitization and sanitation spray stations are located throughout the property.
  • Guests care items including hand sanitizer, disposable masks, and gloves, will be available by request.
  • All associates have undergone extensive health and safety training related to our enhanced standards of care promise. Several managers have been trained and certified for Covid-19 related Hygienic Practices who will serve as monitors and trainers for all staff member to assure total compliance.
  • Our associates will wear masks, frequently wash, and sanitize hands, wear gloves where required and maintain safe distancing from fellow team members.
  • The health of our associates is being carefully monitored. Any team member that has any reason to believe they may have been exposed to COVID-19 or other illnesses have been instructed to stay home and seek proper medical attention. Every team member has their temperature taken prior to entry into the Resort and if they have a fever, they must return home and quarantine until cleared by a doctor.
  • Any person (contractor, vendor, day guest) entering the Resort will have their temperature thermally scanned and refused entrance if they have a fever.

Arrival and Departures

  • For the safety of all, guests must have their temperature taken as they enter the Resort. If any guest has a temperature of 38 degrees Celsius or above will not be allowed to enter the Resort. A full refund will be given in this event.
  • Guest arrivals will be spaced apart and check-in will be expedited to accommodate minimal contact. Marked locations for queuing have been installed at the check-in desk.
  • Guests will receive a final bill via email prior to departure, so it will not be necessary to visit the Front Desk to complete your check-out.
  • Self-parking is available for all guests.
  • The Guest Services team may be reached by phone for additional assistance.
  • Bell staff will wear gloves and masks when delivering your luggage. Bellmen will not accompany guests in the elevators.  Baggage will be delivered to the room entrance and wiped down with sanitizing wipes.
  • Luggage carts are sanitized after each use.
  • We ask that only related parties ride in an elevator at any one time.

Housekeeping

  • Housekeeping associates will wear personal protective equipment throughout the entire cleaning process.
  • All surfaces are thoroughly cleaned and disinfected with best in class Ecolab recommended cleaning agents –– with special attention given to high-touch items such as door handles, light switches, thermostats, remote controls, alarm clocks, drapery pulls, furniture knobs, appliances, faucet handles, and toilet and shower handles.
  • Daily housekeeping service will be suspended, there will be no housekeeping during your stay.
  • Housekeeping will deliver requested essential items by tray or parcel outside of your guestroom.
  • Upon arrival, you may also discuss options for additional requests and linen exchanges.
  • Guestroom tea and coffee self-serve items are temporarily suspended.
  • Guestrooms will remain vacant for an extended period following guest checkout.

Dining

  • Dining offerings for pickup/carry out will be available at select restaurants. Dining rooms will be opened when the governmental restrictions are lifted but the number of guests at any one time may be limited.
  • Room Service will be available. A menu will be emailed to all guests upon arrival. Delivery will be hand delivery at the door to allow for limited interaction between guests and staff.
  • Marked locations for queuing have been installed at check-in podiums to provide safe distancing and minimal contact.
  • Table spacing and seating has been adjusted to allow for proper social distancing between guests and tables.
  • Self-serve buffets, condiments and utensils will be suspended. All food shall be served by team member associates.
  • Menus will be single-use or sanitized after each use.
  • All surfaces will be sanitized in between guest seating and with increased regularity at other times.
  • Grab and Go, prepared meals and morning coffee and pastries will be offered in the Tienda (store). All service will be by attendant. No self-service.

Pools

  • Pool use may be limited based on governmental restrictions. Reservations for pool chairs and use may be limited based on the capacity of the pool chairs with current social distancing requirements.
  • One pool may be limited for Vivo Residents and Owners only.
  • Pool seating has been adjusted to allow six feet between guests.
  • Poolside service is temporarily suspended; food and beverages will be available for pickup.

Shopping

  • The Tienda (General Store) will limit guest access to allow for proper distancing in accordance with government mandates. All persons must wear a mask when entering the store.
  • The store will be sanitized with best in class Ecolab recommended cleaning agents with multiple sanitization cleanings throughout the hours of operation.

Adventure Offerings

  • Select outdoor adventure offerings may be available for small groups and individuals.
  • Physical distancing and personal protective equipment use will be practiced throughout any activity for both team and guest safety where applicable.

Kids Club

At this time, the Kids Club remains closed.  We will resume operation based on guidelines government mandates, and local Department of Health.

The Spa and Fitness Center

We will resume operation based on guidelines government mandates, and local Department of Health. When open the following protocols will be on place.

  • The Spa staff has been certified for sanitation and safety procedures relevant to CoVid-19
  • Spa treatments will be spaced apart for social distancing and all staff will wear appropriate personal protective equipment.
  • The treatment areas will receive a special sanitation with best in class Ecolab recommended cleaning agents between each treatment and before and after opening of the facility.

The Fitness Center

We will resume operation based on guidelines government mandates, and local Department of Health. When open the following protocols will be on place.

  • Entrance to the Fitness Center will be by appointment only with a limit of 4-5 persons maximum per half-hour session. A monitor will assure that only those with Reservations will be allowed entry.
  • Fitness center hours may be limited.
  • All equipment will be spaced six feet/ 1 ½ meters apart.
  • In the event that equipment cannot be spaced, reservations for this equipment may be necessary with adjacent equipment marked as” out of use”.
  • Housekeeping will sanitize the Fitness Center after each session.
  • Shower facilities will remain closed and guests and Owners must return to their units to shower after exercising.


Please contact the Guest Services team if you have any questions. All adapted offerings and standards of care are subject to change based on guidance from the CDC and applicable governmental authorities.

  • A hidden gem off the coast of Oaxaca

    "I cannot recommend it enough.Great quality / value ratio. Beach is clean. And since it is basically the only property around, it stretches for miles and miles finding nobody but hotel guests... Delightful!."
    - - Mau H.
  • Discovery Tour

    "As we flew in to Puerto Escondido airport we could see Vivo resort in the distance. The beach is beautiful the surf is rough. We enjoyed the pools, the clubhouse, the gym the restaurants and overall we had a great time."
    - - Mike M.
  • Paradise at the Beach

    "This resort is very quiet, peaceful and the food is outstanding. The shuttle bus to town are very convenient to go to visit local restaurants, church , grocery stores and gorgeous beaches as well."
    - - Rocio O.
A Message to Our Guests:
The health and wellbeing of our community, team members and guests, is our top priority. Learn more about what we are doing to keep you safe.
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Thank you