Luxury Amenities
FAQ

Frequently Asked Questions

Resort Information


What time is check-in/check-out?

Check-In: 3 PM

Check-Out: 11 AM


What are the pool hours?

The pool is open 9 AM - 7:30 PM.


Is Vivo a pet friendly Resort?

We are not a pet friendly Resort, with the exception of certified service animals. In order to allow entry for service dogs, guests must provide an authorized medical letter as well as cover the one-time $100 USD room cleaning fee per stay.


Do you charge for parking?

We currently only offer self-parking at no charge.


Do you have a fitness center?

Yes, the fitness center is open from 7 AM - 11 PM daily.


Do you have a hot tub?

Yes, there is a hot tub located in the Spa Area (added cost per person).


Do you have a pool?

Yes, we have 2 family pools and 1 adults-only pool.


Are there pool lifeguards?

Our lifeguards are on duty from 9 AM to 7:30 PM.


Do you have a kids club or babysitting services?

Our kids club is open from 9 AM to 5 PM. We currently do not offer babysitting services.


Do you have a spa or salon?

Yes, our spa is open from 9 AM to 6 PM depending on the season.


Are there on-site restaurants?

We have 2 restaurants:

Ernesto's, open daily 7 AM - 11 PM

Coco Thai, open daily 1 PM - 7 PM


Is the Resort all-inclusive?

Vivo Resorts has a purchasable add-on for both adults and children in order to have an all-inclusive option.

Adults: $75 USD plus tax per day*

Children: $35 USD plus tax per day

*Upgraded liquor pricing is available


Is breakfast included?

Depending on your reservation and meal plan selected, breakfast is not included. If you would like to enjoy breakfast, the All-Inclusive plan can be added to your experience at an extra cost.


Do you have a smoking area?

While there are designated smoking areas within the complex facilities, smoking is not permitted inside the condominiums, restaurants, or common areas.




Reservations


Can I request an early check-in?

Yes, if available. We do guarantee early check-in as a purchasable add-on feature for selected dates. Please contact +52 (954) 582-0271 to inquire.


Can I request a late check-out?

Yes, depending on availability.


Do you have ADA Accessible rooms?

All of our rooms are ADA Accessible.


Do you have connecting rooms?

No, we do not have connecting rooms.


Do you have rollaway beds?

No, we do not provide rollaway beds.


Do you provide cribs or pack-n-plays?

We currently provide cribs, based on availability.


Is there an early departure fee?

If you choose to depart early during your stay there is a minimum $50 penalty that may increase up to 1 nights room and tax.


What is the minimum age to check-in for reservations?

The minimum age is 18 years old.


What forms of payment do you accept?

We accept cash, credit or debit cards (MasterCard, Visa, and American Express).


Does the price of accommodations include airport transfers?

No, the transfer costs are as follows: For a mini van suitable for 1 to 6 people, $565 pesos from Puerto Escondido Domestic Airport to Vivo and $2,300 pesos (approximately $120 USD) from Huatulco International Airport to Vivo.




Location


How far away is the Resort from Huatulco International Airport (HUX)? Do you provide transportation services?

Vivo Resort is 80 miles from HUX airport. The Resort does not provide a shuttle to and from the airport. You can arrange an airport transfer by contacting +52 (954) 582-0271. A van is $2,300 MXN (approximately $120 USD) each way.


How far away is the Resort from Puerto Escondido Domestic Airport (PXM)? Do you provide transportation services?

Vivo Resort is 3 miles from PXM airport. The Resort does not provide a shuttle to and from the airport. You can arrange an airport transfer by contacting +52 (954) 582-0271. A van is $565 MXN (approximately $29 USD) each way.


Can I rent a car?

Yes, with a third party provider.


Do you provide transportation to downtown Puerto Escondido?

Yes! Puerto Escondido is approximately 25 min from Vivo Resort. We offer a shuttle that runs daily. It leaves the resort at 11am and returns at 4pm. The cost is $75 MXN per person (approximately $4 USD).

The Resort can also arrange a car for 4 people or a van for 8 people. The fee is $350 MXN (approximately $18 USD) for a car each way, or $565 MXN (approximately $30 USD) for a van each way.


Is there a taxi site outside the Resort?

There are no taxis outside, but can be requested at reception from the nearest taxi site, requested 15 minutes in advance.


Can I swim in the ocean?

Vivo Resorts is located at the foot of Palmarito Beach. Swimming or surfing is not recommend due to the strong currents, even for experienced swimmers.


Which beach should I visit while in Puerto Escondido?

We recommend Carrizalillo Beach, since it is small and safe for swimming. Beginning surf classes are also available! Carrizalillo Beach is 4 miles away. The Resort does not provide transportation but taxis are available to hire.


What tours do you recommend?

We recommend the bioluminescent lagoon tour, as it is the most requested by our guests.


How can I go see the bioluminescence?

For the best possible experience, it is recommended to sign up for a tour with one of our authorized tour agencies. The tours will provide transportation to and from the Resort.




Meetings & Events


I am interested in hosting a wedding at your property, who should I contact?

Vivo Resorts can host weddings up to 180 people. We have a beautiful outdoor venue, Large Palapa. Please contact Fara Fara - Director of Sales at fara@vivoresorts.com.


I am interested in booking a group of 10 or more rooms at your property, who should I contact?

Fara Fara - Director of Sales at fara@vivoresorts.com.


Do you have a location to hold events?

Yes! Our dedicated event venue, Large Palapa, has an excellent view of the surroundings with a capacity for 180 people depending on the setting. This venue can also accommodate meals to be offered for an extra cost. Please note, Large Palapa is an outdoor venue with a tropical thatched roof.